Sections 11–14 · Rule 14
Your rights
You can ask for a copy of your data, have it corrected, have your account deleted, name a nominee and raise a grievance. This page explains how to do each, and how long we take to respond.
Last updated: 28 October 2026
Where to use your rights
Sign in and open the Privacy Centre:
- Patients: Privacy Centre on the website, or Privacy in the JeevanPatra patient app.
- Doctors: Privacy in the doctor portal, or Privacy in the doctor app.
- Labs, pharmacies and hospital staff: the Privacy page of your portal. Data downloads are available there; for correction or erasure, write to the privacy contact on the grievance page.
Every request gets a reference and an expected-response date that you can see in the Privacy Centre.
Your rights and how to use them
| Right | What you can do | How |
|---|---|---|
| Access (S.11) | Get a summary of the data we hold about you, the purposes, and everyone it was shared with: doctors, labs, pharmacies, hospitals, ABDM and our processors. | Privacy Centre → Download my data. Limited to 5 downloads per hour to protect your account. |
| Correction (S.12) | Ask us to correct, complete or update your data. | Privacy Centre → raise a correction request. Profile details and diagnosis or timeline entries are corrected as a new version; the earlier version is kept for the clinical record, and people who received the old data are told. |
| Erasure (S.12) | Delete your account and ask us to erase data we no longer need. | Privacy Centre → Delete account. Your request is reviewed; on approval your account is suspended and sign-in blocked, your files are removed and your details are pseudonymised. Clinical records the law requires us to keep are pseudonymised rather than deleted. |
| Nomination (S.14) | Name someone to exercise your rights if you die or become unable to. | Privacy Centre → Nominate someone (patients). We verify a nominee before they can act. |
| Grievance (S.13) | Complain about how we handled your data or a request. | Privacy Centre → raise a grievance, or write to our privacy contact. |
We also let you withdraw consent at any time; see consent and withdrawal.
How long we take
Each request is given an expected-response date when you submit it, at most 90 days later, the longest period the DPDP Rules 2025 allow for responding to a grievance. The date is shown on your request; we aim to respond sooner, and the date does not move once set.
If you are not satisfied
If we turn down your request, only partly meet it, or do not respond by the expected date, the Privacy Centre shows you how to complain to the Data Protection Board of India. You must first use our grievance process.
Complaints to the Board: Data Protection Board of India (online platform). The Board's web address will be published here once confirmed.