Grievances and contact

1. Raise it in the Privacy Centre (patients) or the doctor Privacy page, or write to the privacy contact. Labs, pharmacies and hospital staff write to the privacy contact.
2. You get a reference and an expected-response date straight away. The date is shown on your request, is never more than 90 days after you submit it, and does not move.
3. We review it and record the outcome, with reasons, against your reference. You can follow its status in the Privacy Centre.
4. If we reject it, only partly meet it, or the expected date passes without a response, the Privacy Centre shows you how to complain to the Data Protection Board.

After using our grievance process, you can complain to the Data Protection Board of India. Quote your request reference.

Data Protection Board of India (online platform). The Board's web address will be published here once confirmed.