Accessibility
Accessibility statement
JeevanPatra should be usable by everyone, including people who use screen readers, keyboards, magnification or voice control. This page says which standard we work to, what is not yet accessible, and how to tell us about a barrier.
Last updated: 29 October 2026
Our target
We are working towards:
- Web Content Accessibility Guidelines (WCAG) 2.1, level AA
- IS 17802 (Parts 1 and 2), the Indian standard aligned with WCAG 2.1 AA
- Guidelines for Indian Government Websites and Apps (GIGW) 3.0, where they apply to us
What we have done
| Area | What it means | Status |
|---|---|---|
| Page language | The page language follows the language you choose (English, Hindi or Marathi), so screen readers use the right pronunciation. | In place |
| Form labels and errors | Form fields are linked to their labels, sign-in codes are labelled and support one-time-code autofill, and form errors are announced. | In place |
| Icon buttons | Buttons that show only an icon have a text name for screen readers. | In progress |
| Colour contrast | Secondary text, error text and form-field borders were darkened to meet WCAG AA contrast in the light theme. | In place |
| Skip link | Every page starts with a “Skip to main content” link for keyboard users. | In place |
| Mobile apps | Icon buttons, tappable images and pictures in the patient and doctor apps have screen-reader labels. | In place |
| Text size and motion | Text can be enlarged to 200%, and animations respect the reduced-motion setting. | In place |
Known limitations
These parts are not yet fully accessible. We are fixing them and will update this page as fixes ship.
- Handwritten prescription images do not yet have a full text equivalent next to them.
- Charts on the doctor and pharmacy dashboards do not yet have a text or table alternative.
- Downloaded images and PDFs (for example ID cards and prescription PDFs) are not tagged for screen readers; the same information is available as text in the app or website.
- Staff accounts are signed out after a period of inactivity without an advance warning.
- Some pages have more than one main heading or skip a heading level.
- Error text in the dark theme does not yet meet the contrast target on every background.
- We have not yet tested with screen readers (NVDA, JAWS, TalkBack, VoiceOver) or with users with disabilities, and no independent audit has been completed.
Report an accessibility barrier
If you cannot use part of JeevanPatra, or need information in another format, email connect@jeevanpatra.com with “Accessibility barrier” in the subject. Tell us the page or app screen, what you were trying to do, and the assistive technology you use, if any. Please do not include health details or passwords.
We will acknowledge your message and, if we cannot fix the barrier quickly, give you the information or service in another accessible way. You can also use the contact page or, for a privacy complaint, the grievance page.
How we check
We review code against WCAG 2.1 AA, run automated checks in our test suite, and use the operating system accessibility settings to test the apps. Screen-reader testing and an independent audit are planned; this statement will be updated when they are complete.